Return and Refund Policy

At Vitality Vine, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. This Return and Refund Policy outlines the steps you need to take to return products, get a refund, or request an exchange.

1. Returns

1.1 Eligibility for Returns

  • We accept returns within 7 days of receiving your order, provided the product is unused, unopened, and in its original condition.
  • Certain items are non-returnable for hygiene or safety reasons, such as:
    • Opened or used supplements, including probiotics, collagen, protein powders, or any consumable products.
    • Fitness equipment or accessories (e.g., dumbbells, massage guns, body fat scales) that have been used.

1.2 How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at support@vitalityvine.shop with your order number and the item(s) you wish to return.
  2. Our team will guide you through the return process and provide you with a return shipping label if applicable.
  3. Pack the items securely and send them back to the address provided.
  4. Once we receive the returned items, we will inspect them and process your refund or exchange.

2. Refunds

2.1 Refund Eligibility

  • Refunds are issued for items that meet the return criteria listed above (unused, unopened, and in original condition).
  • Shipping charges are non-refundable, except in cases where we made an error with your order (e.g., wrong item shipped).

2.2 How Refunds are Processed

  • Once your return is received and inspected, we will process your refund.
  • Refunds will be issued to the original payment method used at checkout.
  • Please allow 5-10 business days for the refund to appear in your account, depending on your bank or credit card provider.

2.3 Partial Refunds

If your returned item is not in its original condition, is damaged, or missing parts for reasons not due to our error, you may receive a partial refund or we may reject the return.

3. Exchanges

3.1 Exchanges for Defective or Damaged Items

If you received a defective or damaged item, we are happy to offer a replacement or an exchange:

  • Please notify us within 7 days of receiving your order if there is an issue with your product.
  • We will arrange for a return and issue a replacement or exchange for the same item (or a similar item of equal value) at no additional cost.

3.2 Exchanges for Different Sizes or Products

If you wish to exchange a product for a different size or a different item, please contact us within 7days of purchase. You will need to return the original product, and once we receive it, we will send you the new item. You will be responsible for the return shipping costs and any additional shipping fees for the exchanged item.

4. Sale Items & Special Offers

  • Sale items or promotional items are non-refundable unless they are defective or damaged.
  • If you received a free gift or promotional offer with your purchase and return the item that qualified for the offer, the value of the gift or discount may be deducted from your refund.

5. Return Shipping

  • Domestic Returns: For eligible returns within the U.S., we provide a prepaid return shipping label. However, if the return is due to customer preference or error (e.g., wrong size), return shipping costs may be at the customer’s expense.
  • International Returns: Customers are responsible for return shipping costs unless the item is defective or damaged.

6. Lost or Stolen Items

  • If your order is lost or stolen in transit, please contact us immediately at support@vitalityvine.shop. We will work with the shipping carrier to investigate the situation and ensure that your item is delivered or refunded.
  • We are not responsible for items marked as “delivered” by the carrier. Please ensure your shipping address is correct and secure before completing your purchase.

7. Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us at:

Vitality Vine
Email: support@vitalityvine.shop

By placing an order with Vitality Vine, you acknowledge and agree to our Return and Refund Policy. We are here to ensure your satisfaction and will assist you in every way we can to resolve any issues that arise with your order.